All major brand OEM parts are ready to ship from our regional distribution hubs.
All things being equal, relying on the Original Equipment Manufacturer for service and maintenance seems to make sense — but all things are not equal! In fact, working with Oncology Services International offers distinct advantages over OEMs in every aspect of service, including:
Like all OEMs, those in our industry charge a hefty premium for their service. Avante Oncology Services service costs far less and we offer much more – including a variety of plans that can limit your costs, manage or eliminate risk and protect your practice from unforeseen expenses.
Original Equipment Manufacturers are first and foremost manufacturers – while they may service what they sell, it is not the focus of their business. Service is the focus of ours.
Our service is available 24/7 – we respond to your needs within minutes. If on-site work is required, we can provide most clinics with an Avante technician within two hours.
The Avante service force has designated specialists for specific brands and devices. Our service engineers have received OEM factory training directly from Varian, Elekta, Siemens and other manufacturers. Additionally, we provide our own service training on live equipment at our radiation test cell.
If you have multiple brands of oncology equipment – one company, one contact can take care of all your service and maintenance needs. When it comes to servicing radiation therapy equipment, it all comes down to this:
|Important Benefit||Avante||OEM||Ordinary Independent||Did you know Avante has:|
|99% Uptime Guarantee||–||–||Industry leading guarantees; up to 99%|
|Multi-brand coverage||–||–||Experience with Varian, Elekta, Siemens|
|Certified tested pre-owned parts||–||–||Thousands of certified and tested parts|
|Cost effective pricing||–||?||Value leadership|
|Precision Certified refurbished equipment||–||?||Cost effective options for new equipment|
|Scale and support 50+ FSE's||–||Largest independent service organization; 50+ engineers|
|Services more than 200 machines||–||Coast to coast coverage|
|Ongoing hands-on factory training||–||Only independent with its own test/training bunker|
|OEM factory training||?||Many factory trained FSE's and years of experience|
|Ongoing FSE education and testing||–||Avante Academy including online and hands on training|
|Problem escalation resources||–||Depth of resources and brand experts|
|Regulatory compliance||?||ISO 13485 & 9001 certified|
|New OEM parts||Same day/Next day delivery from parts distribution center|
|25 + Years of experience||?||OSI founded 1985|
|Pre-installation equipment testing||–||Only independent with factory test bunker|
In general, manufacturer-provided (OEM) service is costlier and less responsive than ever before.1 Additionally, OEMs are quick to claim that only they can properly provide post-warranty service. In some instances, they may even bundle products and upgrades to seemingly hold you hostage to their service.
Best value in service is frequently defined by reputation and response time from your service provider. But you're not really buying service – you're buying uptime and performance. After all, that's how you will deliver the best patient care. You need assurance that your investment is maintained in the best condition possible and that you're getting the best value possible.
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