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MRI Equipment, Service, & Support

Avante Diagnostic Imaging provides a comprehensive solution to service and support MRI systems. Our array of customized services and readily available parts caters to a diverse range of products. We have earned trust as a reliable partner for hospital systems, clinical engineers, imaging centers, and mobile providers.

Superior Maintenance & Repair

Our exceptional service team comprises industry-leading engineers located throughout the United States, providing prompt responses to customer needs. Possessing the expertise and tools to tackle the most challenging technical issues, we extend full support to any system, including imaging equipment not purchased through our company.

Certified Quality Systems

Our MRI and imaging quality processes are 13485:2016 certified. ISO 13485 is an internationally agreed standard that sets out the requirements for a quality management system specific to the medical devices industry with 2016 being the most up to date version.

Services Menu

  • Field Service: Preventive maintenance visits, emergency repair, software upgrades.
  • Technical Support: Phone, email, and remote diagnostics.
  • Magnet Shimming: We ensure your unit meets OEM specs and has the tightest shim possible.
  • Coil Repair & Calibration: We provide rapid coil repair service and calibrate to your magnet. And offer a large selection of MRI coils for immediate replacement. Our shipping process and highly trained engineers ensure the most seamless service possible.
  • Specialized Services: Magnet commissioning and storage, coldhead and compressor replacement, de-icing and high level magnet repair.
  • System Inspections & Re-certifications: Our engineers review systems and utilize calibration tools to determine the overall health of the MRI. We provide a detailed evaluation report, with specified defective parts or out-of-spec performance, to fully support your decision making process.

Why Avante

  • Unrivaled 24x7x365 support response times.
  • Up-time guarantee.
  • Flexible time and materials.
  • Custom service agreements.
  • OEM independent.
  • Highly competitive service rates.

MRI Services

(800) 710-9996

1040 Derita Rd. Suite A
Concord, NC 28027

MRI Service Agreement Levels

To maximize uptime and maintain image quality, Avante offers a variety of flexible service agreements:

Full MRI Service

Provides all services to keep your system performing like new with clear image quality. Includes all maintenance, technical support, tune-ups, updates, calibration, parts and repairs.

Custom Service

Allows you to craft a service plan that works with your available resources and staff. We will act as part of your team to support your operation and workflow.

Preventive Maintenance

Our engineers will perform regularly scheduled maintenance necessary to maintain peak system performance, as well as emergency calls and support to maximize your uptime.

Labor Only

Provides the labor necessary for troubleshooting, repair, calibration, and support to keep your system up and running.

MRI Parts

Our parts warehouse carries a large inventory of popular and hard to find MRI parts ready to ship at a moment's notice. We offer standard, overnight, direct courier, and next flight out shipping options to maximize your facility's uptime and avoid any costly service interruptions.

  • Save 50% on OEM specified parts.
  • Up to a one-year warranty.
  • Wide variety of coils.
  • Computer components, monitors, cables, sensors.
  • Controllers, power supplies, fan, filters, much more.

Looking for something in particular?

Contact us