OSI Receives ‘Outstanding’ Customer Satisfaction Scores in Annual Survey

Montebello, NY – April 11, 2017 – Customer satisfaction with Oncology Services International (OSI) reached another new high in 2017. OSI, the world’s leading independent service organization for radiation oncology devices, was again rated outstanding in every category. OSI conducts its customer satisfaction survey annually, reflecting its ongoing commitment to providing the highest possible quality service to radiation therapy providers and their patients.

Satisfaction scores across an entire spectrum of service categories averaged more than 91% good and/or excellent (Uptime %, Response Time, Technical Knowledge, Communications, Teamwork, Value). Even more importantly, OSI scored an outstanding Net Promoter Score (NPS) of 74, the fourth consecutive year of scoring above 70. This places OSI alongside elite service organizations such as USAA (80) and Nordstrom (75)[1] and ahead of Varian (55)[2].

In addition to outstanding customer scores for the service division, OSI’s equipment business also scored an extraordinary NPS of 90, reflecting the continued importance and acceptance of OSI’s Precision Certified refurbished linear accelerators.

“OSI continually strives to improve customer service and the results of this survey confirm our dedication to serving our customers, and ultimately, their patients,” said Richard J. Hall, President and CEO. “Our continued investment in training and technology, such as the addition of remote access with OSI OnSite, has allowed us to expand our customer base to include Truebeam owners across the country.”

Hall concluded, “As our tagline states, ‘We Keep You Caring.’ Our focus on customer satisfaction demonstrates the fundamental importance of patient care in our company’s culture.”

  1. What are Insights From Analytics? - insightsfromanalytics.com
  2. PR Newswire, October 2015